Reconstructing Business Processes in the Age of Digitalization

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Digitalization is definitely not just moving existing processes onto the web!

Digitalization is not about transferring paper forms to the web, nor is it simply about putting existing processes into software.

1. Why Reconstruct?

Old processes are often formed under past environments and constraints, making them unsuitable for today's market pace. The opportunity of digitalization lies in redesigning processes with technology to make them more efficient and customer-centric.

2. Principles of Reconstruction

Focus on customer value and reduce unnecessary steps; aim for smooth data flow to ensure information can circulate quickly and accurately.

3. Digitalization is Not "Moving House"

If the existing processes are simply placed into the system unchanged, not only will efficiency not improve, but existing problems may also be magnified. Digitalization should involve simultaneous process optimization and technology implementation.

4. Integration of Processes and Data

Process design should consider data collection, analysis, and feedback, ensuring that every operation provides usable information for the enterprise, rather than just going through the motions.

5. Continuous Optimization and Iteration

Process reconstruction is not a one-time task. As the market changes and technology advances, processes need to be continuously adjusted to maintain flexibility.

Conclusion

Business processes are the lifeblood of an enterprise, and digitalization provides a more efficient circulatory system. With proper process reconstruction, digitalization can truly unleash value.