Common Pain Points
Common Pain Points
Users often have to wait a long time to receive a response during inquiries
Users can only contact customer service through limited channels (such as phone), which is inconvenient for multi-channel and multi-device communication needs
User historical conversation records are hard to find and track, affecting service continuity and problem-solving efficiency
Jianghu Customer Service System
Omni-channel access, one-stop response to customer needs, multi-dimensional improvement of service efficiency
Automatic Reply
AI-driven instant responses, allowing customers to avoid waiting for human agents.
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Message Management
Offline messages are automatically recorded, viewable at any time, and processed promptly.
Visitor Management
Records the trajectory and preferences of each visitor for more efficient follow-up.
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Daily Statistics
A daily operations report that lets the data speak, providing a basis for optimizing services.
Refined Customer Management
Achieve precise customer profiling, data retention and sharing, as well as more customized services through customer tag management, information queries, and open API interfaces
Customer Tag Management
Multi-channel and multi-dimensional customer tag group management synchronization, achieving precise customer profiling and improving marketing conversion rates
Customer Information Query
All customer information and conversation records are retained, supporting one-click query and export sharing of customer data.
Open API Interface
Open API interfaces fully integrate with third-party systems, enabling lightweight CRM system integration for more customization.
Instant Chat Quick Access
Supports multiple access methods such as chat links/website plugins for real-time conversations, simple and convenient.
Mobile/PC Connectivity
Supports mobile/PC, allowing visitors to initiate inquiries without installing plugins, and customer service can receive messages anytime, anywhere.
Complete Visitor Information Mastery
Visit reminders/source tracking/keywords/landing page display/message prediction/visitor trajectory, etc.
Multi-Agent Conversation Distribution
Supports multiple distribution rules such as agent diversion/transfer/interjection/recognition of regular customers for precise marketing.
Historical Record Preservation
Customer conversations/message records, understanding every communication with customers.