Sales Return Order⓵

12075

Creating a Sales Return Order

Function Entry:

Operation Steps:

• Select "Sales - Customer List" from the menu to enter the customer list.
• Click on "Return Order" for a specific customer to open the order creation window.
• Add the list of products to be returned, then click "Save - In Return".
• Then select "Sales - Sales Return Order" from the menu to enter the page, where you can see the sales return order just created.

Operation Instructions:

• Create a return order for a specified customer: Select a specific customer and click "Return Order" to create a new return order.
• Order Details: In the newly created return order, add the list of products to be returned and verify all information.
• Payment Request: In the order, click "Payment Request" and follow the instructions to complete the refund operation.
• Warehouse Request: After submitting the return order, click "Warehouse Request" to allow the returned products to re-enter the warehouse.
• Complete Order: After all steps are completed, confirm that the information is correct, and click "Complete Order" to officially finalize the return order.

Sales Return Order - Warehouse Operation

Function Entry:

Operation Steps:

• The salesperson selects "Sales - Warehouse Request" from the menu.
• The salesperson clicks "Warehouse Request" in the specific order, fills in the product quantity and other information, and then clicks "Submit".
• The salesperson will see the warehouse request form "Request_09-0X" in the order.
• The warehouse manager finds the request form in "Warehouse - Work Order [Out/In Stock]", clicks "Process", and then selects "Complete".
• The salesperson will see the completion work order "Warehouse Completed_09-0X" in the order.

Sales Return Order - Payment Operation

Function Entry:

Operation Steps:

• The salesperson selects "Sales - Return Order" from the menu.
• The salesperson clicks "Payment Request" for the order, fills in the amount, verifies the information, and then clicks "Submit".
• The salesperson will see the payment request form "Request_09-0X" in the order.
• The finance staff finds the request form in "Finance Payment - Work Order [Receipt/Payment]", clicks "Process", and then selects "Complete".
• The salesperson will see the completion work order "Payment Completed_09-0X" in the order.